General Terms and Conditions of Rental

Lodge Insolite – Normandie

Article 1 – Purpose

These General Terms and Conditions of Rental define the rights and obligations of the owner and the tenant within the context of the seasonal rental of the lodge.
Any booking implies full and unreserved acceptance of these terms.

Article 2 – Booking

The booking is considered firm and final once confirmed by the owner and upon receipt of full payment for the stay.
The full amount of the booking is due at the time of booking.
No booking will be considered confirmed until full payment has been received.

Article 3 – Rates

The rental rate includes:

• the overnight stay in the lodge for a maximum of two (2) people;
• breakfast for two people;
• access to the equipment and services included, as described at the time of
• booking.

The additional services offered (meal trays, beverages, wellness options, decoration or any other option) are not included in the overnight
rate. Unless paid in advance, these optional services will be invoiced and must be settled at the latest by the time of departure.

Article 4 – Security Deposit

A security deposit of €500 is required before check-in.
This security deposit is intended to cover any damage, deterioration, loss of equipment, or costs of repair or exceptional
cleaning attributable to the tenant during the stay.
In the absence of damage or additional costs, the security deposit will be returned within a maximum of 7 days following departure.
In the event of damage, the owner reserves the right to withhold all or part of the security deposit, up to the amount of costs actually incurred, without prejudice
to any further claim should the amount of damage exceed the amount of the security deposit.

Article 5 – Arrival and Departure

Check-in takes place exclusively between 5:00 p.m. and 7:00 p.m., unless otherwise agreed in advance with the owner.
The tenant must inform the owner in case of delay. Without such notice, the owner cannot be held responsible for being unable
to ensure check-in under the best conditions.
Check-out must take place between 9:00 a.m. and 11:00 a.m.
The lodge must be vacated by 11:00 a.m. at the latest, clean and with all equipment provided. Any unauthorized late departure
may result in an additional charge.

Article 6 – Occupancy

The lodge is designed to accommodate a maximum of two (2) people.
For safety, comfort and insurance reasons, no additional person is permitted to stay in the lodge, even temporarily.

Article 7 – Children

For safety reasons related to the layout of the lodge and its equipment, children, regardless of age, are not permitted.

Article 8 – Pets

Pets are not allowed inside the lodge or on the property.

Article 9 – Use of the Premises

The tenant agrees to use the lodge peacefully and to respect the premises, the equipment provided, and the neighborhood.
The lodge is intended exclusively for tourist accommodation purposes.
Parties, evening events, private gatherings or any activity likely to cause noise disturbance are strictly prohibited.
In the event of non-compliance with this provision, the owner reserves the right to end the stay immediately, with no refund possible.

Article 10 – Parking

Private parking is provided free of charge to guests.
Vehicles are parked at their owners' own risk.
The owner declines all responsibility in the event of theft, attempted theft, vandalism, damage, accident or any other loss affecting vehicles or belongings left inside them.

Article 11 – Non-Smoking Accommodation

The lodge is strictly non-smoking.
Smoking or vaping is prohibited inside the accommodation.
However, smoking is permitted on the terrace only, using the ashtray provided. Cigarette butts must be fully extinguished and placed in this
ashtray. It is strictly forbidden to throw them on the ground or in nature.
Failure to comply with this provision may result in charges for cleaning and deodorizing, as well as a deduction from the security deposit, where applicable.

Article 12 – Use of the Nordic Bath

The Nordic bath is made available to guests during their stay and must be used in accordance with the instructions provided by the owner.
It is strictly forbidden to operate the control system, settings, technical equipment or installations of the Nordic bath.
Any improper use or handling of the technical equipment is the tenant's responsibility. The costs of repair, restoration or
replacement of damaged equipment may be charged to them.
The owner declines all responsibility in the event of an accident resulting from improper use or failure to follow safety instructions.

Article 13 – Charging Electric Vehicles

For safety reasons and to protect the lodge's electrical installations, it is strictly forbidden to charge an electric or plug-in hybrid vehicle
using the lodge's electrical outlets.
A dedicated charging station is available to guests at reception. Guests wishing to charge their vehicle are asked to use exclusively
this facility, in accordance with the terms and rate in effect.
Any unauthorized use of the lodge's outlets to charge a vehicle may result in the charging being interrupted, billing for any damage caused to the electrical installations, and charges corresponding to the electricity consumed.

Article 14 – Damage

The tenant must take care of the lodge, its equipment, furniture, décor and the linen made available throughout the
stay.
Any breakage, deterioration, damage or disappearance of an item of equipment, furniture, décor or linen (including irreversible stains
requiring replacement) attributable to the tenant will be charged at the cost of repair or replacement.
The owner reserves the right to claim reimbursement of the costs incurred or to deduct them from the security deposit, where applicable.

Article 15 – Liability

The tenant is responsible for any damage caused during their stay, whether caused by themselves or by those accompanying them.
The owner cannot be held responsible for the loss, theft or deterioration of guests' personal belongings.

Article 16 – Insurance

The tenant certifies that they are covered by Personal Liability insurance covering seasonal rentals.

Article 17 – Cancellation and Postponement of the Stay

In the event of cancellation by the tenant:

• up to 1 month before the arrival date: the stay is refunded at 100%;
• up to 2 weeks before the arrival date: the stay is refunded at 50%;
• less than 2 weeks before the arrival date: no refund will be made.

The stay may only be postponed with the owner's prior agreement.
Any postponement is subject to the lodge's availability on the newly requested dates and cannot be unilaterally imposed by the tenant.

Article 18 – Force Majeure

Neither party may be held responsible for failing to perform its obligations in the event of force majeure within the meaning of French law.

Article 19 – Personal Data Protection

The information collected is used exclusively for managing bookings and is processed in accordance with applicable regulations on the protection of personal data.

Article 20 – Applicable Law and Disputes

These General Terms and Conditions of Rental are governed by French law. In the event of a dispute, the parties agree to seek an amicable solution before any legal proceedings. Failing agreement, the competent French courts shall have sole jurisdiction.

Article 21 - Exceptional Weather Events

As the safety of our guests is our priority, Les Résidences Clabin reserves the right to postpone or cancel a stay when exceptional weather conditions (storms, strong winds, thunderstorms, flooding, falling trees, heavy snow or ice, or any other event posing a risk to personal safety) make access to or occupancy of the lodge dangerous.

In such a situation, the guest will be informed as soon as possible.

Les Résidences Clabin will offer, where possible, to postpone the stay to a later date, at no additional cost and subject to availability.

If no postponement can be agreed between the parties, the amounts paid for accommodation will be refunded, with no additional compensation, indemnity or reimbursement of related costs (transport, meals, activities, etc.) being payable.

This provision applies exclusively where the risk is objectively established, in particular based on official weather warnings, recommendations or decisions of the competent authorities, or any other factor indicating that the safety of guests cannot reasonably be guaranteed.